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Network Status

Cloud206 Mail (Resolved) Critical

Affecting Server - Cloud206

  • 01/02/2021 10:00
  • Last Updated 01/02/2021 11:46

We are aware of an issue effecting incoming mail to one of our Plesk servers - Cloud206. This is currently being investigated by our server engineers as top priority. All updates will be provided via our network status. 

 

Update - This should now be resolved and encourage those affected to test their mail functionality. We apologise for any inconvenience caused during this time.  

 

Unlimited Web Hosting

DDoS Attack - DNS Services (Resolved) Critical

Affecting System - DNS Servives

  • 22/09/2020 15:30 - 05/10/2020 22:24
  • Last Updated 05/10/2020 22:24

We are aware that many of our services are showing as down or offline, including web services and e-mails.

We have identified this as DDoS Attack on our customer DNS services.

Our server engineers are currently working on redirecting this attacks and reviewing options to prevent this happening again in the future.

Update @ 19:00 22/09/20: We are still working to mitigate this issue and roll out robust preventative measures, normal service will resume as soon as possible and we thank you for your patience.

Update @ 01:00 23/09/20: The attack has ceased and we've taken some steps to better protect some infrastructure. We will review the situation over the coming hours and make a report in due course. Please accept our apologies for any inconvenience.

Update @ 12:35 23/09/20: The attack has recommenced. We have deployed a secondary NS server as of yesterday evening in a different IP location, however it appears the glue records are taking some time to propagate around the Internet. We are continuing to review and look at options.

Update @ 14:38 23/09/20: We came to the conclusion that the new DNS server built off-network wasn't serving requests fast enough and this was leading to fatal timeouts, despite the hardware being over-specified (on paper). We abandoned this server and built another server in a different location over the last two hours, and changed the DNS glue records for ns1.unlimited.uk.net and ns1.thundercloud.uk again to this new server and are waiting propagation to the wider Internet. ns1.thundercloud.uk appears to be largely serving traffic to the Internet as of this update, and we await ns1.unlimited.uk.net to similarly propagate. Unfortunately, the propagation time of a change of glue records is longer for .uk.net domain a .uk domain. We continue to monitor.

Update @ 15:27 23/09/20: The attack is ongoing, but DNS lookup services are restoring to availability as the new DNS glue records propagates around the Internet. Traffic levels appear nominal for the time of day (excluding attack bandwidth).

Update @ 16:24 23/09/20: The attack is ongoing, but the situation appears to be stable for customers using our standard DNS servers. Customers who have created their own DNS server glue records, can you please contact support via ticket to be told of the new IP's for the ns1.* DNS servers. Where we have access to the registrar record to update these, then we are attempting to do so but this may not be possible in all cases. We will continue to monitor and will update if there is any material change.

Update @ 20:47 23/09/20: The attack is ongoing, but has now also added our main website to the list of targets. We have now put the site behind CloudFlare to restore direct access to the customer support portal. DNS for unlimitedwebhosting.co.uk is now with CloudFlare and is propagating around the Internet, but we expect this to take a few more hours. Service to the cloud servers seems otherwise stable, ns1.unlimited.uk.net and ns1.thundercloud.uk continue to provide service and egress traffic is roughly nominal for this time of the evening.

Update @ 14:18 24/09/20: The attack is ongoing, and we've had to relocate our main website IP again. Otherwise, customer services continue to improve and traffic is largely nominal for the time of day. However, the attack has now spread to involve our group company zFast, and it's DNS servers are similarly being attacked. We will be migrating ns1.liveboxserver.com and ns1.liveboxserver.uk to a new host, and awaiting for DNS propagation. We will be moving zFast also behind CloudFlare however please our primary objective is to protect DNS services and customer websites.

Update @ 14:48 24/09/20: For customers who have created their own DNS/NS records for their domain, then please use 185.53.57.60 in place of 149.255.60.9 and 185.53.57.130 in place of 149.255.60.10. Please don't get confused as to what replaces what! Where possible our engineers we are updating custom name server records from our end to reduce required customer intervention.

Update @ 14:51 24/09/20: Please also note that all our support ticket systems are working via e-mail - if you have any trouble with accessing the Client Portals then just send a request to the support address.

Update @ 12:00 25/09/20: The attack against our prior DNS services ceased around 01:00 and has not yet restarted, so these are now answering queries again - which is helping propagation where it has not already happened. We will not be reverting the change to the ns1.* servers, and most issues which we are dealing with are DNS related. All servers are serving data, and traffic appears to be what would be expected on a Friday. Our apologies for any unanswered live chat and phone calls, please raise any issues via ticket either through the relevant client portal or e-mailing the relevant support address. Engineers are actively triaging and dealing with tickets.

Update @ 12:12 25/09/20: There is a little confusion about the new DNS servers when speaking to people, so can we please confirm / emphasize:

For Unlimited Web Hosting UK, your NS servers should be ns0.thundercloud.uk (149.255.60.1) and ns1.thundercloud.uk (185.53.57.60). If you are using custom name servers based on your domain, then please update these servers to use the IP addresses 149.255.60.1 and 185.53.57.60. 

For zFast, Relic Host, No-Wires, 1st DNS and Web Hosting Payments, your NS servers should be ns0.liveboxserver.uk (149.255.60.2) and ns1.liveboxserver.uk (185.53.57.130). If you are using custom name servers based on your domain, then please update these servers to use the IP addresses 149.255.60.2 and 185.53.57.130.

Update @ 15:30 25/09/20: The situation continues to be stable. We will shortly move zfast.co.uk and the other sites to a different location behind CloudFlare for additional security. We anticipate that the domain records will have updated worldwide by now, however if there is any remaining propagation then please wait for this to complete.

Update @ 20:00 25/09/20: The situation continues to be stable and no further DDoS activity has been observed since 01:00. We have completed the move of zFast, Relic Host, No-Wires, 1st DNS and Web Hosting Payments to a new location behind CloudFlare. We will be undertaking background tasks over the weekend, however these should have minimal customer impact. We will observe the situation over the weekend and Monday, and if there is no further activity then we issue a full fault report via e-mail thereafter. We will update this status is there is any significant change.

Update @ 21:00 26/09/20: There has been no recurrence of the attack, and we have continued to fix up some features which were slightly broken due to the infrastructure changes (e.g. VPS control panel, blog redirection, etc). Observed traffic remains nominal for the weekend.

Update @ 22:20 05/10/20: There has been no recurrence of the attack for 10 days, and we are now closing this network status. We will be issuing a fault report in the next two days via e-mail to the customer base. Many thanks for the kind words and supportive tickets over the period, they have been greatly appreciated by all at Unlimited!

Network Outage (Resolved) Critical
  • 03/06/2020 12:04 - 11/09/2020 14:11
  • Last Updated 03/06/2020 12:24

We are currently aware of an issue that is affecting a number of different servers on our platform. Our technical engineers are investigating this at the moment and updates will be provided on the network status page.

We apologise for any inconvenience that is caused during this unexpected issue and hope to have service resumed shortly. 

Update - 12:23 - Our engineers have reported that full functionality has returned and customers are encouraged to check their servers are running as usual.

Loss of Service - Clouds 511, 513, 523, 527 (Resolved) Critical
  • 20/06/2019 23:18 - 21/06/2019 05:49
  • Last Updated 21/06/2019 05:50

We are aware of a loss of service concerning Clouds 511, 513, 523 and 527.

Provisional diagnosis is RAID failure, however our engineers continue to work on the problem and attempt to restore the RAID consistency. As a precaution, the most current backup position for each Cloud server is being restored.

UPDATE: All servers have now been returned to service. Unfortunately our engineers were not able to repair the RAID, so we had to restore from backups around 15 hours old.

Email Deliverability Issues (Resolved) Critical

Affecting Other - Email

  • 01/04/2019 09:00
  • Last Updated 05/04/2019 10:26

We are currently aware of an issue impacting email delivery on a number of different servers . We believe we have identified the cause of this and are working on a fix currently. During this time we thank you for your patience whilst this is being resolved and if you have any questions please don't hesitate to contact support.

 

Update 03/04/2019 - 13:13 - The appropriate steps have been taken to resolve this issue and email delivery has returned to several recipient providers. However, issues still persists with some major providers but should be resolved in the near future. We can not yet provide an exact time as this will depend on external factors outside of our control. This remains our number one priority and all efforts are being made to resolve the issue as quickly as possible. 

 

Update 05/04/2019 - 10:25 - The email service should be fully operational again after all problems identified and resolved. We thank you for your patience during this time and if you still have any issues or questions then please feel free to raise a support ticket and our support team will be more than happy to help. 

Cloud25 (Resolved) Critical
  • 06/12/2018 12:28
  • Last Updated 06/12/2018 13:07

We are aware of some users experiencing connectivity issues to Cloud25. We are currently investigating this at this time. Thank you for your patience. 

Server Maintenance (Resolved) Critical
  • 05/10/2018 21:00 - 05/10/2018 22:00
  • Last Updated 05/10/2018 22:12

UPDATE:  Maintenance has been completed. All listed servers should now be accessible for customers

This evening there will be some critical maintenance run on the following servers: 

cloud18.unlimitedwebhosting.co.uk
cloud21.unlimitedwebhosting.co.uk
cloud30.unlimitedwebhosting.co.uk
cloud32.unlimitedwebhosting.co.uk
cloud42.unlimitedwebhosting.co.uk
cloud44.unlimitedwebhosting.co.uk
cloud49.unlimitedwebhosting.co.uk
cloud50.unlimitedwebhosting.co.uk

cloud504.unlimitedwebhosting.co.uk
cloud509.unlimitedwebhosting.co.uk
cloud511.unlimitedwebhosting.co.uk
cloud516.unlimitedwebhosting.co.uk
cloud518.unlimitedwebhosting.co.uk

This will involve some brief downtime but the process will be carried out as quickly as possible.

Server Unreachable (Resolved) Critical

Affecting Server - Cloud818

  • 05/10/2018 15:35 - 05/10/2018 16:56
  • Last Updated 05/10/2018 16:56

We are currently aware of networking issues affecting the following servers: Cloud402, Cloud536, Cloud538. We are investigating this currently and hope to have service resumed shortly. Thank you for your understanding. 

16:54 - This issue should now be resolved.

VPS Host Security Patches (Resolved) Critical

Affecting System - VPS Hosts

  • 23/05/2018 18:09 - 03/08/2018 11:46
  • Last Updated 23/05/2018 18:12

We are performing emergency security updates to all our VPS Hosts.

We apologies for the lack of notifications, however we need to ensure that the Hosts are secure against a known vulnerability as soon as possible.

Host Issues (Resolved) High
  • 02/05/2018 23:45 - 23/05/2018 18:09
  • Last Updated 02/05/2018 23:55

We are currently experiencing issues with some hosts which is causing issues across our platform.

Our engineers are working to resolve this issue and will update you with any changes.

Network Related Issues (Resolved) Critical
  • 25/04/2018 10:06 - 25/04/2018 15:06
  • Last Updated 25/04/2018 15:07

UPDATE - Servers should be back online now

Server Engineers are currently investigating a issue involving the following servers:

Plesk

  • Cloud17
  • Cloud39
  • Cloud56

cPanel
  • Cloud502
  • Cloud511
  • Cloud536
We are aware of this and working to resolve this issue

cloud700 issues (Resolved) Medium
  • 18/04/2018 11:21 - 19/04/2018 00:00
  • Last Updated 25/04/2018 10:06

A fault has been identified on cloud700 now, this is being investigated by our senior engineers now but the server should currently be fully operational while this is being investigated.

Cloud18 Connectivity (Resolved) Critical
  • 10/04/2018 21:19
  • Last Updated 14/04/2018 20:09

We've been made aware of an issue with Cloud18 which is meaning some customers cannot connect to their websites.

We are looking to resolve this as soon as possible.

We are currently investigating and will be acting shortly.

Update [21:22]: We had originally planned to reboot the server between the early hours of the morning. This will be brought forward, and the server will be rebooted this evening to avoid any further issues.

Server Upgrades (Resolved) High
  • 10/04/2018 07:00 - 17/04/2018 15:13
  • Last Updated 10/04/2018 07:04

We will be upgrading all of our shared hosting servers over the next few days, allocating more resources to further increase performance. During this time there will be a very small period of downtime as we work through the servers. Thank you for your patience whilst this work is carried out.

Cloud528 (Resolved) Critical

Affecting Server - Retired cPanel Cloud

  • 27/03/2018 12:15 - 28/03/2018 12:04
  • Last Updated 28/03/2018 12:06

Due to a machine failure we are in the process of moving all accounts away from cloud528 to a new cPanel server.

Once all of the accounts have been moved we will be moving the IP onto the new cPanel server that the accounts have been migrated to. This will mean any accounts using an external DNS Service will not need to be updated although you may see some downtime while the accounts are on the new server but waiting for the IP to be updated. Any accounts using our default nameservers will automatically update and you will not need to make any changes.

We are working to ensure there is as little inconvenience as possible while this runs but if you do have any issues at all please just get in touch with the support team using the ticket section from your client area.

 

28/03/18 - 12:04

 

The migrations are now completed and all users should have been notified of the new server connection details. If you are having any issues connecting please get in touch with the support team by openeing a ticket from your client area

Meltdown and Spectre Patches (Resolved) Critical

Affecting System - All servers

  • 15/01/2018 09:46 - 09/04/2018 09:36
  • Last Updated 15/01/2018 09:48

We are rolling out updates and patches to all our servers.

As these vulnerabilities are rated critical we will be rebooting the servers during working hours.

We apologise for any issues caused by this, but as you can imagine, we need to ensure that the servers are secured from the Meltdown and Spectre vulnerabilities.

VPS Server Infrastructure Updates (Resolved) High

Affecting System - vz300, vz301, vz302, vz303, vz304, vz400, vz401, vz402, vz403, vz404

  • 08/01/2018 21:00 - 09/04/2018 09:36
  • Last Updated 03/01/2018 14:46

Start: 08/01/2018 21:00
End: 08/01/2018 23:00

Hello.


During the above window the senior engineering team will be performing maintenance on virtual machine infrastructure. This is pro-active maintenance to ensure optimal performance of your virtual machine and infrastructure and to enable further capacity expansion.

Expected Impact: To perform this maintenance, your VPS server will be rebooted.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a support ticket.

Best Regards,
Unlimited Web Hosting Support Team

VPS Server Infrastructure Updates (Resolved) High

Affecting System - vz200, vz201, vz202, vz203, vz204, vz205, vz206, vz207, vz208, vz209

  • 04/01/2018 21:00 - 09/04/2018 09:36
  • Last Updated 03/01/2018 14:44

Start: 04/01/2018 21:00
End: 04/01/2018 23:00

Hello.


During the above window the senior engineering team will be performing maintenance on virtual machine infrastructure. This is pro-active maintenance to ensure optimal performance of your virtual machine and infrastructure and to enable further capacity expansion.

Expected Impact: To perform this maintenance, your VPS server will be rebooted.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a support ticket.

Best Regards,
Unlimited Web Hosting Support Team

Server Outages (Resolved) Critical
  • 30/10/2017 16:22 - 31/10/2017 09:27
  • Last Updated 31/10/2017 09:27

We are currently having connectivity issues with the following servers:


The following servers are back online:

cloud032
cloud017
cloud010
cloud015
cloud028
cloud029
cloud046
cloud500
cloud510
cloud532
cloud051
cloud517
cloud503
cloud507
vz204

Our engineers are working to resolve this on the remaining servers as soon as possible.

Thanks,
Daniel

Cpanel servers secure connection issues. (Resolved) Critical

Affecting System - Multiple CPanel Servers

  • 15/08/2017 14:33 - 09/10/2017 15:53
  • Last Updated 15/08/2017 15:35

We have recieved mutliple reports that secure connections to sites on Cpanel servers is being refused.

We are investigating immediately.


***UPDATE***

We have been notified by an issue at COMODO causing certificate verification to be delayed or not respond. This means when connecting your browser is not able to check the certificate validity so closes the connection

We are waiting on COMODO to resolve this, sadly it is out of our control.

If you use the free cPanel certificates this will also affect you as they are cross-signed by COMODO.

You can follow their status page below
https://status.io/pages/587d638ae48b514f0e000cae

Clouds 36 & 37 (Resolved) Critical

Affecting System - Cloud36 Cloud37

  • 10/08/2017 15:09 - 09/10/2017 15:53
  • Last Updated 10/08/2017 15:10

We have recieved reports that Clouds 36 and 37 are currently having connectivity issues.

We are working to resolve this.

Outbound Email Servers (Resolved) Critical

Affecting System - Outbound Email Servers

  • 06/07/2017 09:30
  • Last Updated 06/07/2017 15:05

We are experiancing issues with our Outbound Email Servers, which is delaying some emails from being sent.

We are working to resolve this as quickly as possible, and will update you when the issue is resolved.

Update [13:31] : We are working with our providers to resolve this issue. We appologise for the delay in email being sent. We hope to restore normal service shortly.

Update [14:04] : Connectivity has been restored. Email is now flowing as expected.

Various Server Issues (Resolved) Critical

Affecting System - Various Servers

  • 21/06/2017 09:07 - 06/07/2017 09:33
  • Last Updated 21/06/2017 23:36

We have experienced a SAN fault which is making some servers unresponsive, or slow to connect.

We are investigating this issue, and will update you with any changes.


Update: 16:11 - We have restored connectivity to most of the affected servers and hope to have full service resumed shortly. 

Update: 23:34 - All servers are back online. Cloud536 is currently under investigation due to MySQL being down. We are trying our best to restore MySQL connectivity.

Cloud504 (Resolved) Critical
  • 20/06/2017 14:12 - 21/06/2017 09:07
  • Last Updated 20/06/2017 14:14

We are experiencing connection issues on Cloud504. We are investigating, and will hopefully restore connectivity shortly.


VPS Connectivity (Resolved) Critical

Affecting Other - VPS Servers

  • 16/05/2017 11:04
  • Last Updated 16/05/2017 11:56

We are aware of a connectivity issue affecting a small amount of our VPS customers. Our server team are looking into this currently and we hope to have a resolution shortly.

Update 11:31 :  We apologise for the continued issues, however our team are currently working on a potential fix.

Update 11:44 :  We are now encouraging those customers who were experiencing any issues to try again as we believe the problem has been resolved.

The issue should now be resolved, we would like to thank customers for their feedback and patience with this matter.

Cloud515 Apache Service (Resolved) Critical
  • 15/05/2017 14:42 - 15/05/2017 15:34
  • Last Updated 15/05/2017 14:44

We are currently aware of some issues affecting the Apache service on cloud515. Our server engineers are looking into the issue at this time.

Cloud533 (Resolved) Critical

Affecting Server - Cloud813

  • 09/05/2017 13:45 - 09/05/2017 15:26
  • Last Updated 09/05/2017 13:45

Cloud533 is currently facing downtime. We are investigating this issue, and hope to resolve it shortly.


Email Authentication (Resolved) Critical
  • 12/04/2017 09:10 - 09/05/2017 13:45
  • Last Updated 12/04/2017 09:11

We have recieved reports of clients on Cloud10 being unable to connect to their mail.

We are resolving this issue now.

Kind Regards,
Unlimited Web Hosting Support

Connectivity Issues (Resolved) Critical

Affecting System - All

  • 11/04/2017 11:06 - 12/04/2017 09:11
  • Last Updated 11/04/2017 11:28

We are seeing some customers report connectivity issues to their website or server.

We are investigating this issue, however it looks external to our platform.

VZ107 (Resolved) Critical

Affecting Other - VZ107

  • 04/04/2017 18:30 - 05/04/2017 14:06
  • Last Updated 04/04/2017 18:32

We are seeing connectivity issues with VPS hosted on VZ107.

We are investigating this issue at present, and hope to have VPS services back online within the hour.

Reported Downtime (Resolved) Critical
  • 22/03/2017 11:22 - 04/04/2017 18:30
  • Last Updated 22/03/2017 23:45

We are investigating reports of downtime on Cloud12.

We will update you shortly.

UPDATE : 16:19pm - We are still working to restore Cloud12. We are working with senior engineers to restore connectivity as soon as possible.

UPDATE: 21:10pm - We have restored connectivity to the server, however MySQL is still down. We are investigating this, and working to resolve it.

UPDATE: 23:42pm - We are having to restore MySQL Data from a backup, due to corruption in INNODB. This process may take several hours. We will update when we have completed this.


Regards,
Unlimited Support Team

VPS Server Connectivity (Resolved) Critical

Affecting System - VZ400

  • 01/02/2017 11:52 - 10/03/2017 14:42
  • Last Updated 01/02/2017 11:55

We are currently seeing connectivity issues to a small number of VPS servers.

We are investigating the issue.


Downtime (Resolved) Critical
  • 16/01/2017 10:46 - 01/02/2017 11:55
  • Last Updated 16/01/2017 10:48

We are aware of a Kernel bug on 530 which is causing intermittent downtime. We are investigating this issues and will keep you updated with an expected resolution.

JetPack connection issue (Resolved) Medium

Affecting System - All Servers

  • 14/01/2017 15:58 - 01/02/2017 11:55
  • Last Updated 15/01/2017 16:00

We are aware that our Security systems are preventing Wordpress's JetPack from accessing our servers at certain times. This is due to rate limiting being reinforced.

We are investigating, and will hopefully deploy a fix shortly.


Update: We will be deploying a fix on Monday 16th.

Yahoo Email Issues (Resolved) Critical

Affecting System - Email

  • 09/01/2017 14:42 - 01/02/2017 11:55
  • Last Updated 09/01/2017 14:44

We are seeing connection issues with Yahoo mail servers.

We are investigating this issue, and will resolve it shortly.

Example email delivery report:

delivery temporarily suspended: lost connection with
    mta7.am0.yahoodns.net[63.250.192.45] while sending RCPT TO

Connectivity Issues (Resolved) Critical

Affecting System - cloud02, cloud05, cloud20, cloud516, cloud517, VPS Servers

  • 15/12/2016 04:24 - 09/01/2017 14:44
  • Last Updated 15/12/2016 07:19

We are seeing connectivity issues to the following servers:

  • Cloud02
  • Cloud05
  • Cloud20
  • Cloud516
  • Cloud517
  • Some VPS Servers

 

We are investing the issue, and will hopefully have a resolution shortly.

Updated: 15/12/2016 07:18am - Connectivity has been restored, and servers are now back online

MySQL Corruption (Resolved) Critical
  • 12/12/2016 17:44 - 15/12/2016 06:28
  • Last Updated 13/12/2016 17:46

We are trying to resolve issues on Cloud700 relating to MySQL data corruptions.

There may be some downtime of MySQL while we try to resolve these issues.

Network Connectivity (Resolved) Critical

Affecting Other - All Servers

  • 22/11/2016 22:40 - 13/12/2016 17:46
  • Last Updated 22/11/2016 23:18

We are experiencing networking interruptions across our platform which is causing intermittent service across VPS and Dedicated services.

We are working to resolve this issue as quickly as possible, and will update you with any changes.

Regards,

Unlimited Web Hosting UK Limited

UPDATE: 23:17 PM - Network connectivity has been restored.

MYSQL 5.6 Security Update (Resolved) Critical

Affecting Other - cPanel Servers

  • 30/10/2016 11:06 - 22/11/2016 23:07
  • Last Updated 01/11/2016 11:08

We will be rolling out MySQL upgrades for MySQL 5.6 to ensure a vulnerability is patched.

We expect minimal downtime, while we perform these upgrades.

Kernel Updates (Resolved) Critical

Affecting Other - All Cloud Servers

  • 21/10/2016 22:05 - 01/11/2016 11:07
  • Last Updated 21/10/2016 22:06

We have been informed of a critical kernel exploit which we will be patching over the next few hours.

There will be a small period of downtime while we boot the servers into the new patched kernel.

Regards,
Unlimited Web Hosting

2016-05-17 Plesk Maintenance Window (Resolved) Low

Affecting Other - Cloud01, Cloud02, Cloud11, Cloud12, Cloud30, Cloud31

  • 17/05/2016 22:00 - 19/05/2016 00:15
  • Last Updated 17/05/2016 23:57

Update [2016-05-17 23:56 GMT]: Cloud01, Cloud02, Cloud11, Cloud12, Cloud30, Cloud31 have been updated.

Plesk Maintenance Window:

Start: 2016-05-17 22:00 GMT
End: 2016-05-18 06:00 GMT

Servers: Cloud01, Cloud02, Cloud11, Cloud12, Cloud30, Cloud31


Hello,


During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk


Thank you,

Unlimited Web Hosting Team

2016-05-23 Plesk Maintenance Window (Resolved) Low

Affecting Other - Cloud09, Cloud10

  • 23/05/2016 22:00 - 27/06/2016 16:06
  • Last Updated 13/05/2016 15:03

Plesk Maintenance Window:
Start: 2016-05-23 22:00 GMT
End: 2016-05-24 06:00 GMT

Servers: Cloud09, Cloud10


Hello,


During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk


Thank you,

Unlimited Web Hosting Team

2016-05-22 Plesk Maintenance Window (Resolved) Low

Affecting Other - Cloud07, Cloud08, Cloud18, Cloud19, Cloud20

  • 22/05/2016 22:00 - 27/06/2016 16:06
  • Last Updated 13/05/2016 15:02

Plesk Maintenance Window:
Start: 2016-05-22 22:00 GMT
End: 2016-05-23 06:00 GMT

Servers: Cloud07, Cloud08, Cloud18, Cloud19, Cloud20


Hello,


During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk


Thank you,

Unlimited Web Hosting Team

2016-05-19 Plesk Maintenance Window (Resolved) Low

Affecting Other - Cloud05, Cloud06, Cloud15, Cloud16, Cloud17, Cloud34

  • 19/05/2016 22:00 - 22/05/2016 11:45
  • Last Updated 13/05/2016 15:00

Plesk Maintenance Window:
Start: 2016-05-19 22:00 GMT
End: 2016-05-20 06:00 GMT

Servers: Cloud05, Cloud06, Cloud15, Cloud16, Cloud17, Cloud34


Hello,


During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk


Thank you,

Unlimited Web Hosting Team

2016-05-18 Plesk Maintenance Window (Resolved) Low

Affecting Other - Cloud03, Cloud04, Cloud13, Cloud14, Cloud32, Cloud33

  • 18/05/2016 22:00 - 22/05/2016 11:44
  • Last Updated 13/05/2016 14:59

Plesk Maintenance Window:
Start: 2016-05-18 22:00 GMT
End: 2016-05-19 06:00 GMT

Servers: Cloud03, Cloud04, Cloud13, Cloud14, Cloud32, Cloud33


Hello,


During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk


Thank you,

Unlimited Web Hosting Team

Plesk Security Updates (Resolved) Critical

Affecting System - Cloud01-35

  • 10/05/2016 09:47 - 13/05/2016 13:50
  • Last Updated 10/05/2016 09:53

Dear Customer,

We have been alerted to recently security updates which we need to urgently apply to our Plesk Servers.

To protect our customers and servers, we are currently rolling these updates/patches to the following servers.

Cloud01
Cloud02
Cloud03
Cloud04
Cloud05
Cloud06
Cloud07
Cloud08
Cloud09
Cloud10
Cloud11
Cloud12
Cloud13
Cloud14
Cloud15
Cloud16
Cloud17
Cloud18
Cloud19
Cloud20
Cloud30
Cloud31
Cloud32
Cloud33
Cloud34
Cloud35

We apologise for any inconvenience this may cause. We expect only minimal downtime, while we apply these critical updates.

Regards,

Unlimited Web Hosting Support Team

CPanel Cloud 511 IP address change (Resolved) Medium
  • 09/09/2015 21:00 - 13/05/2016 13:53
  • Last Updated 04/09/2015 20:58

Due to a DDOS on 06/06/2015 we had to change the IP address of some sites on Cloud511. We now need to change the server back to its original IP address

If you are using our nameservers (ns0 and ns1.unlimited.uk.net) or if you are using custom nameservers based on ours, you do not need to take any action.

If you have your DNS setup with a third party such as your domain provider (other than us) or CloudFlare you will need to update your DNS within their panel to the new IP of the server which will be: 149.255.58.117

If you need any help or have any questions about this work, please contact support. This notification will also be emailed to all affected customers.

DDOS against Server Cloud511 (Resolved) Critical
  • 06/06/2015 21:53 - 27/08/2015 10:28
  • Last Updated 06/06/2015 21:55

We are currently experiencing a DDOS against a domain on the shared hosting server Cloud511. We have identified the target of the attack and are mitigating it.

We expect normal service to resume shortly. All other services are functioning normally.

IP Addresss changes (Resolved) Medium
  • 02/01/2015 20:00 - 27/08/2015 10:28
  • Last Updated 02/01/2015 20:05

Dear valued customer

On Friday 2nd January at 8pm we will be removing certain low use IP addresses from our shared hosting servers. This is to ensure continuity and quality of service throughout our network.

Below is a list of IP addresses which will be removed, along with the server it is currently assigned to, along with the IP address you may need to change your website to. Please read the following carefully.

To check if you are on one of the IP addresses being removed, go to this URL: https://www.site24x7.com/find-ip-address-of-web-site.html and put in your domain name.

  • If you use our nameservers (ns0.unlimited.uk.net, ns1.unlimited.uk.net) or custom nameservers (149.255.60.1, 149.255.60.9), you DO NOT need to take any action.
  • If you are not on one of the affected IP addresses, you DO NOT need to take any action.
  • If none of the above apply to you, you may need to change your website's DNS. Please see the information below.

The only case where you, the customer, actually need to make any change is if you are using another companies DNS servers for your domain. If you are, you will need to change the IP in your DNS providers panel as per the mapping below:

Cloud01:

149.255.62.117  ->            149.255.62.116

149.255.62.191  ->            149.255.62.116

Cloud02:

149.255.62.114  ->            149.255.62.115

Cloud03:

149.255.62.119  ->            149.255.62.118

149.255.62.157  ->            149.255.62.118

Cloud04:

149.255.62.10                     ->            149.255.62.9

Cloud05:

149.255.62.13                     ->            149.255.62.12

Cloud06:

149.255.62.16                     ->            149.255.62.15

Cloud07:

149.255.62.40                     ->            149.255.62.18

Cloud10:

149.255.60.182  ->            149.255.60.181

Cloud12:

149.255.60.161  ->            149.255.60.160

Cloud14:

149.255.60.133  ->            149.255.60.132

Cloud15:

149.255.60.144  ->            149.255.60.143

Cloud17:

149.255.60.165  ->            149.255.62.3

149.255.60.185  ->            149.255.62.3

149.255.60.186  ->            149.255.62.3

149.255.60.187  ->            149.255.62.3

149.255.60.231  ->            149.255.62.3

149.255.62.237  ->            149.255.62.3

If you have any questions regarding this work, please contact support.

Kind regards

Unlimited Web Hosting

Plesk 12 upgrades (Resolved) High
  • 03/12/2014 23:59 - 29/12/2014 10:22
  • Last Updated 10/12/2014 19:24

We will be updating the Plesk Control Panel to version 12 on the current live Plesk servers. It is important that we keep our software up to date to ensure we are fully secure but also to provide you with all of the latest features available.

Updates will be performed according to the schedule below:

Wednesday 3rd – Clouds 30-33 - Complete

Friday 5th - Clouds 16-20 - Complete

Sunday 7th  – Clouds 12-15 - Complete

Tuesday 9th – Clouds 8-11 - Complete

Thursday 11th – Clouds 5-7

Saturday 13th – Clouds 3-4

Monday 15th – Clouds 1-2

All work will start at 23:59 on the stated day and will last 2-3 hours. There will be sporadic downtime during the upgrades. Thankyou for your patience whilst we complete this essential work


Performance issues on some shared hosting ser (Resolved) High
  • 05/12/2014 14:37 - 06/12/2014 10:57
  • Last Updated 05/12/2014 15:08

Dear customer

We are currently investigating reports of performance issues on several of our shared hosting servers. We believe we have identified the cause and should have a resolution for you shorlty

Please monitor this page for updates

UPDATE - 1510 - We have made some major progress with this, load and performance should be heading back towards normal.

Kind regards
Unlimited Web Hosting

Cloud503 DDoS Attack (Resolved) Critical
  • 24/08/2014 21:00 - 25/08/2014 06:18
  • Last Updated 25/08/2014 06:18

We are aware that Cloud503 is the target of a significant DDoS attack.

Protections have been put in place to effectively isolate the traffic to the server, however it will be either unavailable or sporadically available whilst the attack continues.

UPDATE: The attack has ceased and the network protections against Cloud 503 have been removed.

Cloud01 Scheduled Maintenance 31/07/14 23:30 (Resolved) Critical

Affecting Server - Retired Plesk Cloud

  • 31/07/2014 23:30 - 01/08/2014 07:00
  • Last Updated 24/08/2014 22:41

We will be undertaking maintenance on the filesystem of cloud01.unlimitedwebhosting.co.uk on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud03 Scheduled Maintenance 29/07/14 23:30 (Resolved) Critical
  • 29/07/2014 23:30 - 30/07/2014 07:00
  • Last Updated 24/08/2014 22:41

We will be undertaking maintenance on the filesystem of cloud03.unlimitedwebhosting.co.uk on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud01 Scheduled Maintenance 27/07/14 23:30 (Resolved) Critical

Affecting Server - Retired Plesk Cloud

  • 27/07/2014 23:30 - 28/07/2014 06:08
  • Last Updated 28/07/2014 06:08

We will be upgrading cloud01.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud02 Scheduled Maintenance 27/07/14 23:30 (Resolved) Critical
  • 27/07/2014 23:30 - 28/07/2014 05:31
  • Last Updated 28/07/2014 05:31

We will be upgrading cloud02.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud17 Scheduled Maintenance 24/07/14 23:30 (Resolved) Critical
  • 24/07/2014 23:30 - 25/07/2014 05:12
  • Last Updated 25/07/2014 05:12

We will be upgrading cloud17.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud16 Scheduled Maintenance 24/07/14 23:30 (Resolved) Critical
  • 24/07/2014 23:30 - 25/07/2014 05:12
  • Last Updated 25/07/2014 05:12

We will be upgrading cloud16.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud15 Scheduled Maintenance 24/07/14 23:30 (Resolved) Critical
  • 24/07/2014 23:30 - 25/07/2014 05:12
  • Last Updated 25/07/2014 05:12

We will be upgrading cloud15.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud14 Scheduled Maintenance 24/07/14 23:30 (Resolved) Critical
  • 24/07/2014 23:30 - 25/07/2014 05:11
  • Last Updated 25/07/2014 05:12

We will be upgrading cloud14.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud11 Scheduled Maintenance 22/07/14 23:30 (Resolved) Critical
  • 22/07/2014 23:30 - 23/07/2014 06:30
  • Last Updated 23/07/2014 19:02

We will be upgrading cloud11.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud12 Scheduled Maintenance 22/07/14 23:30 (Resolved) Critical
  • 22/07/2014 23:30 - 23/07/2014 06:30
  • Last Updated 23/07/2014 19:02

We will be upgrading cloud12.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud13 Scheduled Maintenance 22/07/14 23:30 (Resolved) Critical
  • 22/07/2014 23:30 - 23/07/2014 02:08
  • Last Updated 23/07/2014 02:08

We will be upgrading cloud13.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud19 Scheduled Maintenance 20/07/14 23:30 (Resolved) Critical
  • 20/07/2014 23:30 - 21/07/2014 06:00
  • Last Updated 21/07/2014 13:32

We will be upgrading cloud19.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:00: Maintenance is now concluded.

Cloud18 Scheduled Maintenance 20/07/14 23:30 (Resolved) Critical
  • 20/07/2014 23:30 - 21/07/2014 06:00
  • Last Updated 21/07/2014 13:32

We will be upgrading cloud18.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:00: Maintenance is now concluded.

Cloud20 Scheduled Maintenance 20/07/14 23:30 (Resolved) Critical
  • 20/07/2014 23:30 - 21/07/2014 06:00
  • Last Updated 21/07/2014 13:32

We will be upgrading cloud20.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:00: Maintenance is now concluded.

Cloud10 Scheduled Maintenance 17/07/14 23:30 (Resolved) Critical
  • 17/07/2014 23:30 - 18/07/2014 07:30
  • Last Updated 19/07/2014 17:29

We will be upgrading cloud10.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 6:56: Maintenance has been extended to 07:30.

Cloud08 Scheduled Maintenance 15/07/14 23:30 (Resolved) Critical
  • 15/07/2014 23:30 - 16/07/2014 06:00
  • Last Updated 17/07/2014 23:19

We will be upgrading cloud08.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud07 Scheduled Maintenance 13/07/14 23:30 (Resolved) Critical
  • 13/07/2014 23:30 - 14/07/2014 06:00
  • Last Updated 15/07/2014 22:56

We will be upgrading cloud07.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Cloud06 Scheduled Maintenance 10/07/14 23:30 (Resolved) Critical
  • 10/07/2014 23:30 - 11/07/2014 06:30
  • Last Updated 11/07/2014 06:34

We will be upgrading cloud06.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 6:30: Maintenance has now been concluded.

Cloud05 Scheduled Maintenance 08/07/14 23:30 (Resolved) Critical
  • 08/07/2014 23:30 - 09/07/2014 05:00
  • Last Updated 09/07/2014 12:35

We will be upgrading cloud05.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE: Maintenance has now been concluded.

Cloud04 Scheduled Maintenance 06/07/14 23:30 (Resolved) Medium
  • 06/07/2014 23:30 - 07/07/2014 05:00
  • Last Updated 07/07/2014 12:35

We will be upgrading cloud04.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE: Maintenance was concluded at 05:00.

Cloud03 Scheduled Maintenance 02/07/14 23:30 (Resolved) Medium
  • 02/07/2014 23:30 - 03/07/2014 06:50
  • Last Updated 03/07/2014 08:19

We will be upgrading cloud03.unlimitedwebhosting.co.uk to CloudLinux on Wednesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:50: Maintenance has now concluded.

Denial of Service Attack Against Cloud01 (Resolved) Critical

Affecting Server - Retired Plesk Cloud

  • 20/06/2014 20:51 - 30/06/2014 10:34
  • Last Updated 21/06/2014 08:53

Cloud01 is under a denial of service attack, principally against it's mail services, which will mean performance will be compromised.

It is likely that users will be unable to collect mail due to saturation of the mail services on the machine.

We are attempting to impliment a workaround, but please appreciate that the problem is external and there is no "fault" as such to easily fix.

Datacentre Power Failure (Resolved) Critical
  • 14/06/2014 15:05 - 30/06/2014 10:34
  • Last Updated 14/06/2014 15:30

We're aware that connectivity was lost to equipment in our secondary datacentre facility @ 15:05.

Connectivity has been restored circa 15:20 and we're initially speculating that there was a total loss of power to the datacentre floor.

We are in the process of recovering the situation - which may require a site visit, if remote management to the equipment is dark.

cloud09 Security Maintenance (Resolved) High
  • 13/05/2014 23:00 - 14/05/2014 16:30
  • Last Updated 14/05/2014 17:48

We will be undertaking emergency security maintenance on cloud09.unlimitedwebhosting.co.uk from 23:00 13/05/14.

The maintenance window is expected to last six hours, and the server will be unavailable during that time.

Please accept our apologies for any inconvienence and for any disruption in service.

UPDATE 05:30: Maintenance has been extended for a further two hours. ETA on "back in service" is thus circa 07:30.

UPDATE 07:30: Public access to cloud09 has been restored. The server continues to work through background maintenance jobs, and thus performance will be impacted for around another hour.

UPDATE 16:30: Maintenance has been formally closed.

Cloud04 Performance Issues (Resolved) Critical

Affecting Other - cloud04.unlimitedwebhosting.co.uk

  • 07/04/2014 15:00 - 07/04/2014 18:00
  • Last Updated 11/04/2014 06:57

It has been reported cloud04.unlimitedwebhosting.co.uk is under severe load caused by a mail bomb attack.

Please be aware that service on this cloud will be impeded, leading to slow performance.

We will update this ticket once the problem has been resolved.

UPDATE @ 16:50: Websites should be served at almost regular speed, however mail processing has been reduced on the cloud pending a full fix.

Cloud01 Scheduled Maintenance (Resolved) Medium
  • 21/03/2014 00:00 - 21/03/2014 08:00
  • Last Updated 07/04/2014 16:47

We will be upgrading cloud01.unlimitedwebhosting.co.uk to Plesk 11.5 on Wednesday morning, beginning 00:00, and conducting some pending maintenance.

The server will be unavailable during the upgrade, which is expected to last for 6 hours.

Cloud02 Scheduled Maintenance (Resolved) Medium
  • 19/03/2014 00:53 - 19/03/2014 05:00
  • Last Updated 20/03/2014 14:53

We will be upgrading cloud02.unlimitedwebhosting.co.uk to Plesk 11.5 on Wednesday morning, beginning 00:00, and conducting some pending maintenance.

The server will be unavailable during the upgrade, which is expected to last for 6 hours.

UPDATE: Maintenance was concluded a 04:47.

Cloud04 Scheduled Maintenance (Resolved) Medium
  • 12/03/2014 00:51 - 12/03/2014 08:00
  • Last Updated 17/03/2014 17:56

We will be upgrading cloud04.unlimitedwebhosting.co.uk to Plesk 11.5 on Wednesday morning, beginning 00:00, and conducting some pending maintenance.

The server will be unavailable during the upgrade, which is expected to last for 4 hours.

UPDATE  - The upgrade completed without issue.

Plesk 11 > 11.5 Service Upgrades (Resolved) Critical

Affecting Server - Retired Plesk Cloud

  • 25/10/2013 09:25
  • Last Updated 10/03/2014 11:21

Plesk Cloud11 will be upgraded from Plesk 11.09 > 11.5 tonnight starting at 9pm. Please avoid scheduling any critical work at this time where possible

During this process PHP will also be upgraded from 5.3 (end of life) to 5.4

The work will take around 5 hours but downtime during this period will be minimal. You may for a short time towards the end of the work see a default plesk page instead of your website. This is a normal part of the work and is not anything to worry about.

**UPDATE - 30th Oct - PHP was upgraded successfully but the plesk upgrade had to be rolled back. This has been rescheduled for Friday 1st at 9pm

**UPDATE 4th November - This work has been postponed until a fix has been found for the issue upgrading installed applications.


Plesk 9.5 > 11.5 Service Upgrades (Resolved) Medium

Affecting System - Cloud01-16 Servers

  • 13/09/2013 00:00
  • Last Updated 10/03/2014 11:21

To improve our service offering and ensure that your account has the latest features with the upmost security & stability, we will be performing major upgrades to your Hosting / Reseller account throughout the coming weeks.

Our platform upgrades will introduce Plesk 11.5 on your shared hosting / reseller account, upgrading from the current Plesk 9.5 release which is fast approaching end of life.

Our upgrades will introduce better security and account management controls along with the new Web Presence Builder as standard. Several outstanding bugs within the Plesk 9.5 platform will also be corrected including the ability to extract ZIP files into your hosting and manage ZIP archives from within your Plesk interface along with several fixes to web stats and upgrades / improvements to our webmail platform (HORDE & ATMAIL)

If you have designed your website using the older Site Builder platform, don’t worry, Web Presence Builder will simply migrate your existing site into the new platform allowing for a whole host a new features / designs.

A full list of features and benefits can be found below:

http://www.parallels.com/products/plesk/new-plesk/

We will also be introducing PHP 5.3 with Plesk 11.5 however we will permit the ability to fall back to PHP 5.2 for any website which needs legacy PHP support.

Along with the improvements to our Plesk platform and PHP Upgrades we will also be introducing updates to our Atomic Secure Linux security protection framework ensuring that your website is better protected from a multitude of external vulnerabilities.

We will be in touch directly with all customers using the Plesk 9.5 platform to ensure that our upgrade schedule is fully detailed.

UPDATE


Cloud10 - We have now completed our CLOUD10 Plesk Upgrade. 
Cloud08 - We have now completed our CLOUD08 Plesk Upgrade. 
Cloud09 - We have now completed our CLOUD09 Plesk Upgrade.
Cloud07 - We have now completed our CLOUD07 Plesk Upgrade.
Cloud06 - We have now completed our CLOUD06 Plesk Upgrade.
Cloud05 - We have now completed our CLOUD05 Plesk Upgrade.

Cloud04- Cloud04 Upgrade to Plesk 11.5 > This work has been postponed until a resolution can be found to the issues found on the last test upgrade.

Plesk 11 Upgrade - CLOUD 11 (Resolved) Medium
  • 19/01/2014 20:37 - 19/01/2014 23:12
  • Last Updated 20/01/2014 09:09

19th JAN - 2013 - 20:00 PM

Further to our recent comunications we are currently upgrading PLESK on the CLOUD11 Platform to version 11.5

Once complete we will provide a further update.



This work was completed without issue

DDOS Attack against cloud17 (Resolved) Critical
  • 11/11/2013 15:58 - 22/11/2013 14:36
  • Last Updated 12/11/2013 08:40

Dear customer

Cloud17 has been under DDOS for approximately 1 hour. The server and network are coping with the attack but you may see some very intermittent packet loss to this IP on this server only. This is a surge of traffic only, not a hack and there is no risk to your data or website contents.

All other servers and services are completely unaffected by this issue.

We will update this regularly as the system develops

Please contact us via ticket if you are having issues, we maybe able to move you to an unaffected IP adress

**UPDATE 18:52 - The attack is still ongoing. As mentioned in the above update, its only affecting one IP address on the server so please contact us if you wish to be moved to another IP

**UPDATE 23:00 - The attack has stopped.

**UPDATE 12th Nov 08:30 - We are still looking all clear.

Cloud12 Scheduled Plesk Upgrade 11.09 > 11 (Resolved) Medium
  • 18/10/2013 11:43 - 25/10/2013 09:23
  • Last Updated 22/10/2013 03:25

Cloud 12 will be having some scheduled upgrade work done tonight starting around 10pm. We expect the work to take a few hours. Please avoid scheduling any critical updates on your websites at this time as their may be some disruption

Plesk will be going from 11.09 > 11.5
PHP will be going from 5.3 > 5.4

There will also be a minor upgrade to mysql and various other OS level packages

**UPDATE 21/10/13 - this work was not succesfull and had to be rolled back. The work is re-scheduled for tonight at 9pm.

**Update 22/10/13 - this work is now completed succesully.


Cloud 15 scheduled plesk upgrade (Resolved) Medium
  • 09/10/2013 15:26
  • Last Updated 18/10/2013 09:51

Wednesday 16th October - The update will be run again at 10pm tonight. It will take around 2 hours. We advise against scheduling any critical work at this time but the disruption should be minimal

This work was completed






Cloud 16 scheduled Plesk upgrade (Resolved) Medium
  • 08/10/2013 22:16
  • Last Updated 08/10/2013 23:24

Dear customer

We are currently performing scheduled maintenance on the Cloud16 shared hosting server. This should not cause too much disruption but Plesk may be unavailable for a short time then at some brief moments you may see the default plesk page instead of your website. This is normal and is nothing to worry about

-UPDATE - 23:24 - Work completed without issue

CLOUD03 - Plesk Updates (Resolved) Medium
  • 05/10/2013 22:07
  • Last Updated 06/10/2013 04:34

This evening (5th October) we will be performing Plesk 11.5 updates to CLOUD03

During this time some customers might experience intermittent service issues, however we will ensure that any implact is limited.

** UPDATE ** 

All patches have now been completed. 

Maintenance On Client Area (Resolved) Critical

Affecting System - Client Area

  • 03/10/2013 17:54 - 03/10/2013 19:21
  • Last Updated 03/10/2013 19:21

We are currently performing maintenance on our client portal area. During this time you will not be able to access your billing or ticket areas but you can still contact us via email at support@unlimitedwebhosting.co.uk

All hosting services are un-affected by this maintenance.

We will update this shortly.

Update @ 19:20: Maintenance has now been concluded. Apologies for any inconvienience.

CLOUD03 - Plesk Upgrade (Resolved) Critical

Affecting Server - Retired Plesk Cloud

  • 25/09/2013 09:19
  • Last Updated 29/09/2013 06:37

Further to our recent Plesk upgrades, our upgrade to CLOUD03 is currently in progress.

Some customers might experience intermittent downtime to the platform during this upgrade however this will hopefully not take much longer.

Once complete we will update this accordingly.

** UPDATE ** - 10:17AM - Post upgrade we have isolated several issues with the Plesk install as such, we are now rolling this back. We aim to restore full service ASAP.

** FINAL UPDATE ** We have now rolled back our Plesk upgrade full service has now been restored, we will review the logs from the upgrade with Plesk support today and look to re-release this evening. 

** UPDATE ** - 21:27 PM - We have now isolated the earlier uipgrade issues and are in the process of re-upgrading, as such, we will ensure to keep any downtime to a minimum. 

** CLOSE ** - Our Plesk 11.5 Upgrade is now complete. 

Increased load due to scheduled maintenance (Resolved) High

Affecting Server - Retired Plesk Cloud

  • 25/09/2013 23:25 - 26/09/2013 10:22
  • Last Updated 25/09/2013 23:27

We have had some reports of slow loading times from several customers. Please be aware this is due to planned maintenance work and will only last for a couple of hours.

Connectivity Issues to Manchester 2 (Resolved) Critical

Affecting System - Dedicated Servers

  • 30/08/2013 15:50 - 30/08/2013 21:30
  • Last Updated 30/08/2013 21:30

We are aware of connectivity issues over to our Manchester 2 datacentre facility. Services potentially involved are our backup servers and the customer dedicated servers.  Other services will be unaffected.

We will update as we find out more.

Update @ 16:40: Connectivity has returned and has been nominal for some minutes.

Update @ 17:09: Situation continues to be nominal however services should be considered to be "at risk".

Update @ 21:30: Issue closed.