ACCEPTABLE USAGE POLICY
1. ACCEPTABLE USAGE POLICY
The Acceptable Usage policy sets out the terms under which you may use the hosting services we provide. The use of our Hosting Services means that you accept, and agree to abide by all the policies stated below.
1.1 Website Content
The client agrees that web pages and files uploaded to servers will not violate any local, national or foreign laws or regulations; infringe on any intellectual property rights of Unlimited Web Hosting UK Ltd or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to Unlimited Web Hosting UK Ltd or any third party. Customers may not run IRC, bots, or clients. Unacceptable uses also include: bulk unsolicited emailing, unsolicited emailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted music files, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers. Unlimited Web Hosting UK Ltd will be the sole and final arbiter as to what constitutes a violation of this policy. Unlimited Web Hosting UK Ltd does not normally monitor the contents of clients' servers; however, if suspicion occurs, Unlimited Web Hosting UK Ltd reserves the right to investigate and terminate the client's subscription to the service.
Unsolicited Email or "spam" originating from a server located on our network or associated with a Unlimited Web Hosting UK Ltd server is not tolerated. This includes any email that promotes websites hosted on a server located on the Unlimited Web Hosting UK Ltd network, but is sent from an email address not associated with that account. The client shall not use their Unlimited Web Hosting UK Ltd services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. Unlimited Web Hosting UK Ltd reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.
Unlimited Web Hosting UK Ltd provides the tools needed to create backups of account data. It is the responsibility of the customer to keep up-to-date archives of their backed up data. Unlimited Web Hosting UK Ltd does not take backups of customer websites. Your data is stored on a storage platform with hardware redundancy to protect against data loss through hardware failure but we are not responsible for data loss caused by Customer error.
1.4 Unauthorised Scripts and Executables
The customer agrees not to run any scripts, executables, proxys or other programs or processes on Unlimited Web Hosting UK Ltd's servers that will any any way adversely affect the performance of said servers.
1.5 Unlicensed Software
The customer agrees only to use properly licensed third party software on Unlimited Web Hosting UK Ltd's servers.
1.6 Intellectual Property
The customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party which violates intellectual property rights. Unlimited Web Hosting UK Ltd are required by law to remove or block access to any content upon notice of copyright infringement.
1.7 Viruses and other Destructive Activities
Use of Unlimited Web Hosting UK Ltd's systems for creating or sending malicious, destructive or nuisance code, examples of which but are not limited to, viruses, worms, Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited and in breach of this agreement.
1.8 Child Pornography
The use of Unlimited Web Hosting UK Ltd's systems to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. We are required by law to notify the Police if we become aware of the presence of child pornography on, or being transmitted through our systems.
1.9 Data Warehousing
The servers provided by Unlimited Hosting UK Ltd are intended for web services use only. Any user of our servers for file storage, data warehousing, backup data storage, mirror sites or any form of data file storage or management is prohibited.
1.10 Peer to Peer / File - Media Sharing / Streaming
The customer will not run services or software related to Peer to Peer file sharing, bit torrent or any website providing media or file streaming / sharing. Media streaming requires a specific apache setup, which we can only provide on our DediCloud platform.
1.11 Other Prohibited Activities
Engaging in any activity that, at Unlimited Web Hosting UK Ltd's absolute discretion, disrupts, interferes or is harmful to our services, business, operations, reputation, customers or ability of our customers to use our service is prohibited.
The customer agrees that it shall defend, indemnify, save and hold Unlimited Web Hosting (or it's employee's/owners) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Unlimited Web Hosting, support officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents and employees. Customer agrees to defend, indemnify and hold harmless Unlimited Web Hosting against liabilities arising out of; (1) any injury to person; property or website content / code caused by any products sold or otherwise distributed in connection with Unlimited Web Hosting server including requested support; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party and (3) copyright infringement. Customer agrees to limit the liability of Unlimited Web Hosting to the amount paid for service.
With Unlimited Web Hosting UK Ltd there is only one monthly fee. This is inclusive of a free .co.uk or .com domain for Web Hosting accounts. If an alternate domain is purchased, such as .net, the customer will be liable for the Domain Registration Fee. This varies depending on the TLD but will be clearly stated during the order process. We are a Nominet TAG holder and use several 3rd partys for all domain name registrations; at the time of purchase we will strive to obtain your domain name from our external Domain name providers, however due to the real time nature of the internet we can not guarantee that your domain name will be available once payment is completed. In such event an alternative domain name or full refund will be provided.
2.1 Payment of Fees
All payments are taken through WorldPay. We accept Visa, Mastercard, Switch/Maestro, JCB, Solo and Visa Electron.
We currently only accept Pounds Sterling.
Full payment is required in advance, before the hosting service is established. Recurring monthly billing is managed automatically via WorldPay FuturePay and can be cancelled at anytime.
If your payment fails, 7 days following your invoice date, we will suspend your hosting account.
2.2 Cancellations and Refunds
Should you be unhappy with the service provided by Unlimited Web Hosting UK Ltd during the first 30 days of your hosting, you will be entitled to a full refund of your first calendar months hosting fees. Please note that Domain Registration Fees are not refundable and the domain name will remain registered for the domains term. Once this term has expired the domain can be transferred out.
Should you wish to cancel after the first 7 days of your hosting, you simply inform us via email (firstname.lastname@example.org) and your hosting will expire at the end of the current calendar month. Please allow 5 working days for cancellations to be processed.
If you need further information please Contact Us