What is General Data Protection Regulation (GDPR)?

The General Data Protection Regulation is the new European law that replaces the Data Protection Act 1998 in the UK and the EU Data Protection Directive 95/46/EC 1995. It places greater obligations on how organisations handle personal data. It comes into effect on 25 May 2018.

Who does the GDPR apply to?

The GDPR applies to organisations and individuals operating within the EU, whether or not they are based in the EU. This means it applies to organisations outside the EU that offer goods or services to individuals within the EU.

The GDPR defines ‘personal data’ as any information relating to an identifiable person who can be directly or indirectly identified in a particular reference to an identifier. The GDPR definition provides for a wide range of personal identifiers, some of which are obviously personal data (such as names and address), as well as data which can be used to identify an individual indirectly (for example an IP address).

Does the GDPR apply to me?

Yes, if you are a customer of Unlimited Web Hosting and are processing personal data of any EU individual or entity when using our services.

What is Unlimited Web Hosting’s role under GDPR?

Unlimited Web Hosting act as both a data processor and a data controller under the GDPR.

Unlimited Web Hosting (Data Controller) : We act as a data controller for the EU customer information which we collect to provide our services and to manage them (such as customer support). Information we collect on our customers includes customer name and addresses.

Unlimited Web Hosting (Data Processor): When a customer uses our services, we process the personal data provided by the customers on their behalf and will in addition comply with our customers instructions to ensure that we comply with the new legal obligations that apply to data processors under the GDPR.

For further detail, please see our Privacy Policy and, where applicable, our General Terms.

What have Unlimited Web Hosting done to comply with GDPR?

We have performed considerable investigation and analysis into the operation of our business and endeavoured to ensure we comply with the new requirements imposed by the GDPR. We have reviewed our Services, Terms and Conditions, Third Party arrangements and our Privacy Policy to ensure we comply with the GDPR.

What personal data does Unlimited Web Hosting collect and store from its customers?

All data collected and stored by Unlimited Web Hosting is given to us voluntarily. When customers sign up to our services or request support, we collect and store contact information such as name, email address, phone number and address. Other identifying data is also collected such as IP Address, Paypal ID, Worldpay Agreement ID which allows us to provide our services and support.

How do we handle right to be forgotten requests?

Customers may request to deactivate their account and remove all personal data we have collected and stored.

Please contact our support team via our client area for further instructions.