Complaints

Something not right with your hosting? This is the place to start…

Raising a complaint

If you're unhappy with something, your account is the place to raise it.

We will try to address any such complaints you may have as soon as reasonably possible. Replies are added to the same ticket, leaving you with a single record of the conversation.

Raise a complaint in your account

You'll need to be signed in to your account.

1

Open a ticket

Raise it from your account and it reaches our support team against the service it concerns.

2

Add the details

The domain or service affected, what happened and roughly when, and any earlier ticket references.

3

Still not satisfied?

Clause 23 of our General Terms sets out how to take a complaint further.