Getting Started Support

Browse our self-service support guides for help with Getting Started.

Manage Account Security

Passwords are crucial for securing your account access & personal information online. A strong password is complex, unique, and difficult to guess or crack and can significantly reduce the risk of cyber attacks. The best practices for password creation are as follows: Alone, passwords are not enough to protect against unauthorised access to your accounts […]

Access your control panel

To access either your cPanel, WHM, or Plesk control panel you must first purchase either a cPanel hosting account or a Plesk hosting account or have a licensed product on your VPS hosting package. There are two ways to do this. Either through our client area or directly by using the details contained within your […]

Manage payment details

Keeping track of your spending across our services helps you better manage your account. And, enables forecasts and subsequent plans. This is especially true for business owners, who need to create budgets and have auditable billing records. Being able to manage these details easily, enables you to keep a close eye on all of your […]

Manage nameservers

Nameservers exist to make navigating the internet easier. They contain specific information pertaining to a domain’s DNS records, which guide requests to the relevant services, including the website itself via A and AAAA records but also Email via MX. An A record is an IP address in IPv4 format that corresponds to your website, and […]

Transfer a domain

When you purchase a domain name, you become the domain registrant. That means the registrar has notified the registry, you have full control over that domain name for a specified period. This period is how long you have registered the domain; it can be as long as ten years. Why should I transfer my domain? […]