Reseller Hosting Support

Browse our self-service support guides for help with Reseller Hosting.

Connect to the server with SSH

SSH or Secured Shell is a network protocol that allows you to connect and manage a server via a CLI or command line interface. This is perfect for power users who have more advanced knowledge. When used correctly, these commands can significantly increase the speed of administrative & development tasks.  Most Linux distributions & MacOS […]

Backup & Restore with JetBackup

The latest iteration of JetApps feature-rich backup & restore software that is easy to access straight from your cPanel control panel. JetBackup 5 builds on the existing features and design of JetBackup 4 with a fresh look and easy-to-use interface. All of our shared hosting customers including cPanel reseller hosting have access to JetBackup. And, […]

Enable, Disable and Clear Nginx Cache

Nginx pronounced Engine X is now enabled by default for all packages as a reverse proxy cache. The benefits of this type of caching are visible through an increase in the general speed and availability of your sites via caching. This works by saving a copy of site content, then returning this copy to the […]

Use the cPanel file manager

The cPanel file manager supports the creation, uploading, editing, and deletion of files. If you’re a cPanel hosting customer, you have access to the tool. A GUI-based tool, it makes the navigation and alteration of an account’s files easy. Because of its simplicity, it makes short work of small tasks. An alternative to the tool […]

View access logs

Within Plesk’s Apache logs browser feature, there are a few different types of Apache logs. Each log type has a distinct purpose and if utilised correctly can help troubleshoot any server problems that might arise. You might be trying to track down why a site suddenly went down. Checking the log type below will determine […]

Add an FTP account

FTP or file transfer protocol is useful when you want to transfer large amounts of files from a server. An FTP client, for instance, FileZilla lets you connect directly to a cPanel or Plesk account via an FTP connection. Why do I need separate FTP accounts? After you have purchased any of our hosting plans, […]

Create a MySQL database

MySQL is a relational database management system or RDBMS. Within cPanel, MySQL supports backend operation by allowing authorized access and manipulation of a database through SQL queries. Firstly, without a database, content management system-type applications could not function. These applications include WordPress, Drupal, and Joomla. This is because, databases are a critical element in LAMP-style […]