Web Hosting Support

Browse our self-service support guides for help with Web Hosting.

Set-up Git™ Version Control

What is Git Git is a version control system that tracks file changes that multiple users can edit simultaneously. This is essential when collaborating with multiple developers on a project, allowing easy updating, tracking, management and control.   Here are some essential concepts to understand Set it up in cPanel 1. Login to cPanel. 2. Navigate […]

Connect to the server with SSH

SSH or Secured Shell is a network protocol that allows you to connect and manage a server via a CLI or command line interface. This is perfect for power users who have more advanced knowledge. When used correctly, these commands can significantly increase the speed of administrative & development tasks.  Most Linux distributions & MacOS […]

Backup & Restore with JetBackup

The latest iteration of JetApps feature-rich backup & restore software that is easy to access straight from your cPanel control panel. JetBackup 5 builds on the existing features and design of JetBackup 4 with a fresh look and easy-to-use interface. All of our shared hosting customers including cPanel reseller hosting have access to JetBackup. And, […]

Enable, Disable and Clear Nginx Cache

Nginx pronounced Engine X is now enabled by default for all packages as a reverse proxy cache. The benefits of this type of caching are visible through an increase in the general speed and availability of your sites via caching. This works by saving a copy of site content, then returning this copy to the […]

Password protect folders and directories

If someone shares secure data by mistake, this could cause serious repercussions to them, and the business they work for. In most cases, we (humans) are our own worst enemy. Most secure data “incidents” occur due to human error. Unfortunately, many criminal entities exist solely to obtain compromised sensitive information. This technique known as business […]

Use the cPanel file manager

The cPanel file manager supports the creation, uploading, editing, and deletion of files. If you’re a cPanel hosting customer, you have access to the tool. A GUI-based tool, it makes the navigation and alteration of an account’s files easy. Because of its simplicity, it makes short work of small tasks. An alternative to the tool […]

Adding domains to my account

You can add additional domains to your existing cPanel or Plesk account. This provides more flexibility for your hosting, allowing you to host multiple sites simultaneously without needing a reseller hosting package. This is great when you need more than one website on your hosting package, but don’t want or require a reseller package. This […]

Edit the hosts file

The most common reason to edit the host file is to test a website before changing the ‘live DNS’ to complete a migration.  To do this, you should add lines as shown below: x.x.x.x mydomain.com x.x.x.x www.mydomain.com Replace ‘x.x.x.x’ the IP address of your service with ourselves, and mydomain.com with the domain for which you […]

Force https

Without HTTPS active, even with an installed certificate, your site will not be correctly secured using SSL/TLS. Therefore, it’s important it is enabled to reap the benefits of having an SSL/TLS certificate. Why should I force HTTPs on my site? HTTPS is the secure version of HTTP. Alongside SSL, it helps ensure that privacy and data integrity […]

Create custom nameservers

To configure your custom nameservers, you need to have registered a domain name or manage a domain. Custom name servers help differentiate you from the competition. How do I create custom nameservers? This involves advanced DNS settings. If you need assistance, please contact support.  1. Head to the control panel, where you manage the DNS […]

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